Frequently asked questions

Honest answers about what we analyse, what we store, and what each tier includes. If something isn't here, the in-app help bubble (bottom-right) covers more.

What does Objektiv analyse?
Face shape and proportions, color season, body somatotype (paid tiers), skin texture and concerns, hair classification, and outfit composition (paid tiers). Each analysis returns specific scores, ranked focus areas, and an improvement roadmap you can actually act on.
Is my photo stored?
Photos sent for an analysis are kept alongside that analysis so the results stay viewable. We do not share them with third parties or use them to train any model. Closet item photos are also stored, encrypted at rest in a private bucket. You can delete an analysis, a closet item, or your entire account from Settings — deletion removes the rows and the underlying files.
How accurate is the AI?
The scoring rubrics are calibrated against a clinical standard, so a 7 means top-decile and a 5 sits in the rich-improvement zone — not a polite compliment. The model is right about the structural calls most of the time and conservative about subjective ones. Treat the focus-area suggestions as starting points worth testing, not verdicts.
What's the difference between tiers?
Free covers facial geometry and color season with three analyses a month. Starter unlocks body and skin modules, more analyses, the consultant chat, and Celebrity Lookalike. Pro adds the full outfit builder, virtual try-on credits, more chat, and AI outfit suggestions. Ultimate removes most caps. The full per-tier breakdown lives on /pricing.
What models do you use?
Free analyses run on Google Gemini Pro for image analysis. Paid tiers use Anthropic's Claude for the consultant chat and deeper analysis nuance. Image generation (closet processing, try-on previews) uses Gemini image models. We pick the cheapest model that hits the quality bar for each task.
Can I cancel anytime?
Yes. Manage your subscription from Settings → Manage subscription. Cancellations take effect at the end of the billing period. Switching between Starter and Pro is prorated, so you only pay the difference.
Do you handle community feedback safely?
Today, community feedback is generated by our AI personas, not other members. Future user-to-user feedback will be moderated and opt-in. Submissions are stored in a private bucket and you can delete any submission from the community feed.
Is this medical or psychological advice?
No. Objektiv reports observable structural and stylistic signals and suggests cosmetic, wardrobe, and grooming changes. Anything related to skin conditions, posture issues, or mental health belongs with a qualified professional.

Still have a question?

Open the help bubble in the bottom-right of any page in the app.

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